Updated November 8, 2026 · RoxServers
Illustration: RoxServers guide overview.A precise request helps identify the problem faster. Use Support → Open Ticket in the client area. The sales form is also available for pre-purchase questions.
What to include
- The game and affected service, selected under Related service.
- The time and time zone, what you expected and what actually happened.
- The exact error, reproduction steps and recent changes.
- A short log excerpt or a screenshot with confidential information removed.
Follow the reply
Open Support → My Support Tickets. Reply to the same ticket to preserve context instead of opening multiple tickets about one problem. Check your email spam folder too.
What not to send
Never include passwords, API keys, verification codes or payment-card numbers. Remove these from logs and screenshots. If startup fails, send the first relevant error and explain the steps rather than uploading a large unexplained log.
