Web hosting / domains (In Progress)
  • Priority - Critical
  • Affecting Server - roxweb
  • Our web hosting services (domain names, websites) are going to be migrated by our networking provider. As such services will experience a down time of few hours.
    Migration will allow us to run more frequent backups among other benefits.

    Thank you for your understanding.

    Update: Migration has gone through issues on OVH side due to network changes, we are in queue to get it fixed

    Update : services are back

    Update: After a short working period our bandwidth provider is having issues again, we are waiting for a solution.

    Update : services are back

    Update on 2020/08/12 : Services are down

    Update : Services are back up and OVH managed to identify an issue.

    Update on 2020/08/14 @ 10:00 : Services go down on a daily basis and our provider will intervene on their daily backup system as they suspect it to be hanging the server on a daily basis.

    Basically every night our web hosting server is getting "stuck" during OVH backup process. We need them to manually unstuck it until they ffix their backup system.

  • Date - 05/08/2020 17:00 - 06/08/2020 17:00
  • Last Updated - 15/08/2020 10:25
Minecraft servers running on 5.196.160.202 (In Progress)
  • Priority - Critical
  • Affecting Server - Game/Voice services
  • Due to a RAID (disks) issue on that machine all the minecraft game servers data files were corrupted/lost.

    Unfortunately in that situation no data can be recovered. The issue is limited to servers running on IP 5.196.160.202 (only a few servers).

     

    If your server is on this IP we offer you 2 options as a compensation for the loss:
    - a refund of the pro rated value left of your server
    or
    - a free month extension*



    Please submit a support ticket to let us know which compensation you would like and accept our apologies.

    *Note that you can already get your server back up and running if you opt for a fre month extension: to do so simply perform a reinstall from the main control panel.

  • Date - 11/08/2020 08:00
  • Last Updated - 11/08/2020 23:54