Network Status News & Information

Updated on 2021/05/08

### English version (scroll down for french version / descendez pour la version française):




On March 10th 2021 there was a fire at OVH datacenter in Strasbourg,France. We had several machines hosting our services there.

Here is an update of the impact on our services based on the information provided by OVH:

• roxservers.com website (customer area included): Restored.

• Customers websites / emails / domain names : Restored. 30 extra days were granted to our customers as a compensation.

• Minecraft game servers: we now have stock for new orders

• Game Servers: Restored. 2 months of free hosting were offered to our customers.

Thank you for your patience and for your understanding.






French version (scroll up for english version):




Un incendie a touché le datacentre OVH de Strasbourg le 10 mars 2021. Ce datacentre hébergeait une partie de nos services. Voici un point sur l'impact sur nos services en fonction des informations dont nous disposons de la part d'OVH:

• site web roxservers.com (espace client inclus) : Restauré.

• sites web / emails / noms de domaines de nos clients : Restaurés. 30 jours gratuits ont été ajoutés en compensation

• Serveurs minecraft: nous avons de nouveau du stock

• Serveurs de jeux: Restaurés. 60 jours de gratuité d'hébergement ont été ajoutés en compensation.

Merci pour votre patience et pour votre compréhension.

During the second half of December 2020 we will perform an upgrade of our Minecraft hosting machines.

• CPU will be standardized to Xeon E5-1620v2 (3.9 GHz turboost)
• RAM modules  (currently 1333MHz) will be upgraded to 1600MHz. All the machines will get their RAM doubled to better answer the growing needs in RAM caused by the evolution of the game and by mod packs. This will let us continue offering free RAM upgrades with our Minecraft slots offer.
• SSD drives will be replaced by bigger ones to allow more storage and follow the evolution of the game (bigger worlds, mod packs etc)

After the upgrade we will also rethink our Minecraft RAM offer, more info will come later about this.

How will this affect your service?

• If you are renting another game server than Minecraft java edition you are not affected by this operation.
• If you are renting a Minecraft game server (Java edition only e.g. Minecraft slots or RAM offer) your game server will be taken down during few minutes during the operation (Let's say an hour to be safe).
• This should be totally transparent (no IP change, files will be copied over to new SSD drives). Should you notice anything wrong after the operations please let us know ASAP. We will keep a copy of the old game servers during few days only, again just to be safe.

Please note:

• in accordance with our terms of service we might delete some backup files stored on game servers (zip files created manually, zip backups created by backup mods for example). This will allow to speed up the copy operations. We recommend you to download your backups if you want to keep a copy.
• We will NOT copy the mcmyadmin backups to the new SSD drives (however we will keep the old ones for a few days and new backups will be created on the new drives).

Update on 2020/12/23: This task has now been completed

Some of our machines hosted in France are currently down due to an issue with the datacenter. We expect them to be back online shortly.

Servers went back online but one of them is still getting connection issues, our host is investigating.

The affected machine is located in rack 23B19 : http://travaux.ovh.net/vms/index_rbx2.html

The incident link with ovh:

http://travaux.ovh.net/?do=details&id=48141&

The OS got somehow corrupted by the incident. We are taking backups before a reload. We apologize for inconveniance. 

Downtime will be compensated on demand but for now please do not submit/update support ticket about this incident as this will only slow down operation. We will keep this post updated.

Update: The OVH outage caused a hard drive to die. We managed to backup quite some files but some may be lost / corrupt (thus why operation is taking much time). We are finishing reloading OS and will start recovering services.

Our web hosting services (domain names, websites) are going to be migrated by our networking provider. As such services will experience a down time of few hours.
Migration will allow us to run more frequent backups among other benefits.

Thank you for your understanding.

Update: Migration has gone through issues on OVH side due to network changes, we are in queue to get it fixed

Update : services are back

Update: After a short working period our bandwidth provider is having issues again, we are waiting for a solution.

Update : services are back

Update on 2020/08/12 : Services are down

Update : Services are back up and OVH managed to identify an issue.

Update on 2020/08/14 : Services go down on a daily basis and our provider will intervene on their daily backup system as they suspect it to be hanging the server on a daily basis.

Update on 2020/08/15 : Web services are back up and daily backup has been temporarily disabled until OVH releases a fix. We strongly recommend you to make and download your own backup copy just to be safe until the backup feature can be used again on our side.

Due to a RAID (disks) issue on that machine all the minecraft game servers data files were corrupted/lost.

Unfortunately in that situation no data can be recovered. The issue is limited to servers running on IP 5.196.160.202 (only a few servers).

If your server is on this IP we offer you 2 options as a compensation for the loss:
- a refund of the pro rated value left of your server
or
- a free month extension*



Please submit a support ticket to let us know which compensation you would like and accept our apologies.

*Note that you can already get your server back up and running if you opt for a fre month extension: to do so simply perform a reinstall from the main control panel.

Web hosting services including DNS are currently down due to an issue with out network provider (OVH). They are investigating and our services should get back running within shortly.

Due to a software issue a dozen of voice servers were corrupted as well as their backups.

Unfortunately as the backups are corrupted we are unable to restore them and will be creating new servers.

As a compensation we offer our affected customers 2 choices:
- get their slots raised by 30% for free and for life
or
- get 30% of their latest renewal invoice credited to their account balance

We apologize for the inconvenience. Note that the new servers will be created on a new IP for teamspeak servers only. Murmur (mumble) servers will keep their IPs.

OVH network which is hosting us is having an outage:
http://travaux.ovh.net/?do=details&id=43793&

Our game/voice control panel is under unexpected maintenance due to a software issue. It is expected to be back online during the day.

2019/01/25: We are having an issue with the web interface of the Game/Voice panel. The web configuration seems to break by itself, we are investigating.
2019/01/27: After reinstalling the panel the same issue came back, most likely due to hardware problem. Access to panel has been restored using a work around but we will have to schedule a maintenance for the hardware replacement.

# French version:

Chers utilisateurs,
Dans le cadre de l'amélioration de nos services nous allons prochainement migrer une partie de nos serveurs de jeux sur une nouvelle infrastructure offrant plus de souplesse, plus de sécurité (meilleure protection anti ddos) et une bien meilleure réactivité en cas de panne matérielle.
Les serveurs de jeux concernés sont ceux dont l'ip commence par 87.98.194.X et 87.98.195.X (un email spécifique a été envoyé personnellement à chaque utilisateur concerné, merci de vérifier votre dossier spam par sécurité).

Concrètement nous allons créer une copie de votre serveur de jeu sur une nouvelle adresse. Votre serveur sera désactivé quelques minutes le temps de la copie puis vous aurez temporairement 2 serveurs (l'ancien voué à disparaître, et le nouveau sur une nouvelle adresse).
Les anciens serveurs devraient être supprimés le 25 février mais cette date pourra être repoussée en cas de contrainte technique. Dès que vous aurez votre nouveau serveur nous vous encourageons à communiquer son adresse à vos habitués que ce soit en jeu, en utilisant le MOTD pour les jeux en ayant un ou bien en renommant l'ancien serveur de façon à indiquer la nouvelle adresse.
Si vous utilisez un nom de domaine redirigé sur l'adresse de votre serveur mettez à jour la redirection vers la nouvelle adresse.
Notre support d'aide reste à votre disposition pour toute question.
Vous recevrez un email de confirmation lorsque votre serveur sera copié. Les copies vont commencer rapidement et seront terminées au moins 10 jours avant la mise hors ligne des anciens serveurs.
Merci pour votre compréhension lors de cette phase importante d'amélioration qualitative.

Mise à jour du 13/02/2018:

Comme annoncé précédemment nous avons procédé à la migration de votre serveur sur une nouvelle infrastructure plus sécurisée, plus flexible et nous permettant des interventions plus rapides en cas de pannes matérielles.
Votre serveur a été copié sur une nouvelle machine avec une nouvelle adresse.
Merci de bien vouloir vous assurer que la copie de votre serveur est fonctionnelle avant le 25 février 2018 et nous signaler tout dysfonctionnement potentiel avant cette date afin de nous permettre d'intervenir ou relancer la copie si besoin. Passée cette date votre ancien serveur sera définitivement supprimé.
Nous vous invitons également à communiquer l'adresse du nouveau serveur à vos habitués par tous les moyens possibles et notamment par exemple en envoyant des messages en jeu ou en éditant le MOTD (Message Of The DAY) sur votre ancien serveur.
Toute progression effectuée sur l'ancien serveur sera perdue, il est donc important de commencer à utiliser votre nouveau serveur dès aujourd'hui.
Merci pour votre compréhension.

Mise à jour du 24/02/2018:

Comme annoncé précédemment la migration a été achevée et aujourd'hui est le dernier jour avant suppression des "anciens" serveurs.
Merci de bien vouloir vérifier que votre "nouveau" serveur (copie de l'ancien) est fonctionnel et de nous contacter en urgence si ce n'est pas le cas.

L'équipe RoxServers.com

# English version

Dear user,
As part of the improvement of our services we will soon migrate some of our game servers on a new infrastructure offering more flexibility, more security (better protection against ddos) but also more efficiency in case of hardware failure.
Touched game servers are those having an IP starting in 87.98.194.X and 87.98.195.X (a specific email has been sent to each concerned game server owner, please check your spam folder to be safe).
We will create a copy of your game server on a new address. Your server will be disabled a few minutes the time of the copy then you will temporarily have 2 servers (the old one destined to disappear, and the new one on a new address).
Old servers should be removed on February 25, but this date may be postponed in case of technical constraint. As soon as you have your new server we encourage you to communicate its address to your regulars whether it is in game, using the MOTD for games supporting it or by renaming the old server to indicate the new address.
If you use a redirected domain name on your server address, please update the redirection to the new address.
Our support remains at your disposal for any question.
You will receive a confirmation email when your server is copied. Copies will start within shortly and are expected to be achieved at least 10 days before old servers termination.
Thank you for your understanding during this important phase of qualitative improvement.

2018/02/13 update:

As previously announced, we have migrated your server to a new, more secure and more flexible infrastructure, allowing us faster interventions in the event of hardware failures.
Your server has been copied to a new machine with a new address.
Please ensure that the copy of your server is functional before February 25, 2018 and report any potential malfunction before that date to allow us to intervene or restart the copy if necessary. Past this date your old server will be permanently deleted.
We also invite you to communicate the new server address to your regulars by all possible means and especially for example by sending messages in game or by editing the MOTD (Message Of The DAY) on your old server.
Any progress made on the old server will be lost, so it is important to start using your new server today.
Thanks for your understanding.

2018/02/24 update:

As previously announced the migration has been completed and today is the last day before removal of "old" servers.
Please check that your "new" server (copy of old) is functional and contact us urgently if this is not the case.

The RoxServers.com crew

One of our machines in France is causing performance issues and as such we are currently performing a maintenance operation (hardware/network testing and stressing).

The services hosted on that machine are down for the test.

The following Ip's are touched:
91.121.164.170
188.165.48.43


Update: Problem has been identified, there was a software issue with one game server having an intermittent huge memory leak causing the system to be unresponsive at times. The game server has been reconfigured to stop causing issues.

1 of our machines is having OS software issue, we are working on it and might move the game servers on a different machine (preserving the IP's) if necessary.
Touched IP's are as follows:
87.98.195.226
87.98.195.237
87.98.195.244

Update: We have moved the servers and their IP's to another machine while fixing the faulty one. Please report us any possible issue you might have.

OVH (our network provider) has experimented a major outage today. Due to this 1 of our machines is still offline at this time.
Touched IP is:
87.98.138.120

One of our machines hosting minecraft game severs is currently down in France.

Disk issues are suspected at this point.

IP's touched are 87.98.195.159 and 87.98.195.162

Update: Servers have been re created, colmpensations are given on case by case depending your contract length, last reinstall etc, please do not hesitate to contact us to receive your compensation and again sorry for this unfortunate incident.

We are performing unscheduled maintenance and tests on our web hosting system. 

Our users websites will be down for few minutes only.

Thank you for your comprehension.

Our VPS node in France is currently down. Situation is under investigation.
Update => we are currently finishing to backup the VPS before reloading Operating System. All our users data is safe.
Update 17:15 => restoring is in progress
Update 20:32 => We are still facing an error when booting up the node, we will have to delay the restoration to tomorrow, compensation will be offered to customers hosted there, we are sorry for inconvenience caused.
Update 2017/03/05 16:02 => The node has been set back up and we are currently restoring the VM's from backups
All the services are now back up. The issue is now closed.

2  extra days have been added to each and every VPS contract hosted on that node as a compensation for the down time.

English
We are performing a maintenance operation on the web hosting backups system. This requires to take down the web hosting services for few minutes.

French
Nous faisons une opération de maintenance sur le système de backups des hébergements web ce qui requiert la coupure des hébergements web durant quelques minutes.

Les hébergements web et nos de domaine sont actuellement en maintenance non planifiée suite à des tentatives de hack. Nous prévoyons un retour à la normale sous 2h et nous excusons pour le désagrément. Merci pour votre patience.

Web hosting and our domain names arecurrently under unplanned maintenance as a result of hack attempts. We expect a return to normal within about 2 hours. We apologize for the inconvenience. Thank you for your patience.

We have a possible faulty RAM module on one of our machines. Servers will be taken down during memory tests

Update 2016/04/09 10:35 am UTC+2:
Tests have been performed,
Ram module was confirmed to be faulty and will be replaced ASAP. Machine will be taken down for about 15 minutes during replacement.

Update 2016/04/09 11:15 am UTC+2:
All the RAM modules were replaced, machine performances are now being monitored

Touched IP's are as follows:
94.23.215.69
5.196.33.196
5.196.33.197
5.196.33.198

Une maintenance non planifiée est en cours sur l'anti DDos au niveau de notre fournisseur de bande passante (OVH). Cela cause une perte de paquets répétée sur nos Ip's bénéficiant de la protection anti DDoS avancée soit:
51.254.57.214
149.202.64.86
149.202.88.84
La situation devrait être réglée dans les meilleurs délais par OVH mais nous n'avons pas d'heure précise.

A maintenance is ongoing on our enhanced anti DDoS protection performed by our bandwidth provier (OVH). This is causing repeated packet drops (disconnects) for the following Ip's:
51.254.57.214
149.202.64.86
149.202.88.84
While this should be fixed aspa by OVH we have no ETA to communicate at this time.

One of the hard drives has died and requires replacement on one of our machines.
Unfortunately this is the hard drive with game server files but we have a backup of most important data (this may not include certain files such as executables however we will batch patch the servers after maintenance to address this).
The hard drive will be replaced asap (approx. within 2 hours).

Servers are down during the maintenance window

Touched IP's are as follows:
5.196.160.202
46.105.100.171

Due to an extremely and abnormally large amount of repeated ddos attacks the IP's with enhanced protection are currently down.

Touched Ip's are as follows:
149.202.64.86
51.254.57.214

We are working on the issue and will update this status.

Issue has been sorted few hours ago and all has been stable until now, issue is closed.

# Une maintenance est en cours sur nos hébergements web / noms de domaine. Les services seront de nouveau accessibles une fois la maintenance terminée.

# A maintenance is in progress on our web hosting / Domain names. Services will be available again after the maintenance.

An unplanned maintenance is in progress for all our web hosting packages. We will also upgrade the hard disk space during that maintenance window.

Estimated time: about 1 hour

Notre infrastructure Canadienne hébergée par OVH subit des perturbations en raison d'un dysfoncitonnement réseau:
http://travaux.ovh.net/?do=details&id=15239

Our Canadian network hosted by OVH is currently unavailable due to a network issue:
http://travaux.ovh.net/?do=details&id=15239

Dear users,

We are going to perform a consolidation of our service moving some Minecraft game servers from a machine to another. This will also improve the SSD disk space usage allowing us to allocate you more space if/when needed.
Servers with the following Ip's will be touched:

198.27.81.202
142.4.207.253
142.4.204.2

We expect a down time of 2 to 4 hours, as the operation will be performed between 4 and 8 am this should not affect you much.

Please contact us should you have any question.

Français
Une de nos machines est actuellement indisponible pour une maintenance non planifiée du système de backups défaillant.
Nous posterons une estimation de la durée dès que possible.
Le serveurs avec les Ip's suivantes sont par conséquent indisponibles:
188.165.219.123
5.196.57.224
5.196.57.225
5.196.57.226
5.196.57.227

English
One of our machines is currently under unplanned maintenance to fix the broken backups system.
As a consequence game services with the following Ip's are unavailable:
188.165.219.123
5.196.57.224
5.196.57.225
5.196.57.226
5.196.57.227

Our web hosting infrastructure is unavailable due to a maintenance from our bandwidth provider. We expect the services to be back shortly.

One of our machines is currently under maintenance for memory modules testing.

The game servers with the following IP's are unavailable during the maintenance window (estimated to be 09:30am - 11:30am UTC+2:

37.187.75.70
46.105.209.164
46.105.209.165
46.105.209.166
46.105.209.167

English:

One of our minecraft machines got a dead SSD drive, we will schedule replacement asap.
As a consequence game servers with IP 91.121.37.167 are temporarily down.
We make daily backups of data and will restore the files after disk replacement.

Update: the disk has been replaced, we are now restoring services.

Français:

L'une de nos machines hébergeant minecraft a un disque SSD hors service. Nous allons planifier son remplacement dans les meilleurs délais.
En conséquence les serveurs ayant pour IP 91.121.37.167 sont temporairement indisponibles.
Nous faisons un backup quotidien des données et restaurerons donc les fichiers après changement du disque.

Mise à jour: Le disque a été changé, nous restaurons à présent les services.

Français - Une maintenance non planifiée est en cours pour vérification du matériel suite à une coupure d'alimentation. Les serveurs hébergés sur cette IP sont indispoinibles pendant la maintenance. Temps estimé: 1 à 2h

English - An unplanned maintenance is in progress to check hardware after an unexpected power outage. Servers hosted on that IP are unavailable during maintenance. ETA: 1 to 2 hours.

01/02/2015 16:50:
L'alimentation a été remplacée, nous testons la stabilité.

Power supply unit has been replaced , we are now testing system stability.

01/02/2015 16:19 : 
Nous constatons un défaut sur la machine hébergeant les serveurs avec l'IP 91.121.39.110
Des tests matériel sont en cours afin d'intervenir au plus vite pour un éventuel remplacement.

The machine hosting servers with IP 91.121.39.110 is currently having issues
We are performing hardware tests to fix the faulty component(s) asap.

Français:

Nous rencontrons actuellement un problème de routage sur l'IP 178.33.15.9 Les services hébergés sur cette IP sont actuellement inaccessibles. 
Nous nous attendons à une résolution dans les minutes/heures à venir.


English:

We are experimenting a routing issue with IP 178.33.15.9 Services hosted on that IP are currently unavailable.
We expect this to be fixed in the upcoming minutes/hours.

Suite à une mise à jour des équipements du réseau OVH nous rencontrons un problème de name servers qui ne résolvent plus les noms de domaines vers les IP's.
Les Ip's assignées par OVH à nos nameservers ne répondent en effet plus.

Les redirections ne se font donc plus et les noms de domaines / sous domaines ne sont actuellement pas utilisables.

Nous avons contacté OVH pour que cet incident soit résolu dans les plus brefs délais.

Mise à jour: En attendant et pour assurer un fonctionnement nous avons ajouté un 3eme nameserver: ns3.roxweb.fr. Si votre site web ou redirection web ne fonctionne toujours pas contactez le support que l'on vérifie que votre domaine aie les bons réglages DNS.

--------------------------------------------------------------------------

A network upgrade perofrmed by our bandwidth provider (OVH) caused our nameservers IP's to no longer be routed properly resulting in hostnames not being resolved anymore.

As a consequence hostnames used for websites or redirections are not working at the moment.

We contacted OVH and expect a prompt fix.

Update: as a temporary work around we have created a third nameserver: ns3.roxweb.fr. All hostnames should be resolved now. If not please contact support.

Bonjour,

Dans le cadre d'une opération de maintenance planifiée le 25/09/2014 entre 8h et midi les serveurs Minecraft utilisant les IP's suivantes seront indispnibles:
46.105.102.28
87.98.133.233

Nous nous tenons à votre disposition si vous avez des questions concernant cette opération qui n'apportera pas de modifications à votre serveur ou à sa configuration. indisponible pendant la durée de la maintenance.

Cordialement,

L'équipe RoxServers.com

Nous mettons à jour les bases de données mysql vers la version 5.5, quelques minutes d'indisponibilité sont à prévoir.

Une maintenance est en cours sur nos hébergements web afin d'améliorer leurs performances (changement de machine).

Les services seront indisponibles durant la maintenance (temps estimé 2 à 3h).

Merci pour votre compréhension.

Français

L'une de nos machines est actuellement indisponible, un technicien va intervenir d'ici 2 à 3h.
Les IP's affectées sont:
87.98.194.31 et 87.98.195.169 à 87.98.195.174


Intervention terminée, machine en ligne

English

One of our machines is currently down, a tech will be on site within 2 or 3 hours to fix it.
Touched IP's are as follows:
87.98.194.31 and  87.98.195.169 to 87.98.195.174


Maintenance over, machine is online

Français

Nous allons lancer quelques tests ce matin afin de faire des vérifications de maintenance et d'éventuelles mises à jour.
Veuillez noter que votre serveur de jeu pourra être amené à redémarrer 1 à 2 fois durant ces tests.

Merci pour votre compréhension.

English

We are going to perform a few maintenance tests and eventually apply updates during the morning. Please note that we might have to reboot the game servers up to 2 times during the tests.

Thank you for your comprehension.

Cher utilisateur,

La machine hébergeant votre serveur ne répond plus depuis quelques heures, nous allons planifier une intervention au plus vite afin de procéder aux vérifications/réparations nécessaires.
Merci pour votre compréhension, nous vous tiendrons informé de l'évolution de la situation.

MàJ: Une intervention est en cours de planification pour demain (le 20/06)


L'équipe roxservers.com

-----------------


Dear user,

the machine hosting your game server has been unresponsive for few hours due to an hardware failure. We are scheduling an intervention as soon as possible to check/repair the faulty hardware.
We will keep you updated as soon as possible.
Thank you for your comprehension.

Update: We are scheduling a tech for tomorrow (june the 20th)


The roxservers.com crew.

Français

L'une de nos Ip's connaît actuellement un problème de routage entraînant une perte de connexion pour une partie du nord de la France, de la Belgique et du Royaume-Uni.
L'ip concernée ets 87.98.194.42 qui est rattachée aux noms de domaine voip2.roxservers.com et ts3.roxservers.com

Les investigations sont en cours, si vous ne souhaitez pas attendre leur fin nous pouvons déplacer votre serveur si vous avez un mumble ou le recréer si vous avez un teamspeak. Dans les 2 cas vous aurez une adresse différente.
Si cela vous intéresse merci d'ouvrir un ticket de support.

Mise à jour: La connexion semble rétablie depuis le 28/04 à 23h , nous attendons confirmation et résulats de l'administrateur réseau.


English

One of our IP's is having routing issues causing an outage for a part of north of France, Belgium and United Kingdom.
Affected IP is 87.98.194.42 (linked to voip2.roxservers.com and ts3.roxservers.com domain names).

Investigations are in progress, if you do not wish to wait we can move your server if you have a mumble or re create it if you have a teamspeak. In both cases you will have a different IP. If you are interested please submit a support ticket.

Update: Routing is sorted since the 28/04 11pm GMT+1, we are awaiting for confirmation and conclusions from the network admin/